Do you intend buying dresses, swimsuits and accessories from Bellelily? Read this review to find out all you need to know about bellelily.com.
What is bellelily.com website?
Bellelily located at bellelily.com is an online store that deals in various types of fashion and clothing products such as maxi dress, tops, skirt, shirt, pants, shoes, dresses, accessories, hoodies, sweatshirts, cardigans, Christmas customized blouses, bikini’s, etc.
The big Question however is, ”Is Bellelily Legit?” and “Are the clothes of good quality as seen on the store?”. This review would answer these questions as well as equip potential buyers with the necessary information about this store.
Is Bellelily Legit?
The Bellelily story states, “With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers.” According to them, they believe that all women are beautiful and they want to empower women by providing affordable fashion forward lifestyle for women of every shape, size and color.
- Bellelily is Legit, it is not scam as every product ordered from the store is always shipped to its owners. However the store is based in China and has links with A& KE Limited which is a Private Limited Company with registered address in the United Kingdom. It is safe to say that it is legit as a legit company would not back a scam store.
- Bellelily uses VeriSign SSL, it protects its customers privacy and security with this SSL technology.
- The store was registered 5 February 2012, this shows that the store has lasted the test of time, as scam stores do not stand this test of time and are always short-lived.
- Bellelily delivers real products to customers, however sometimes the items are not satisfactory.
- The store runs promo and offers discount on sales, as at the time of writing this review, some of its promo offers includes, Free shipping on orders over $119, student discount 15% off sitewide, 10% off orders over $69 with Code BLY: 10.
No Clear Return Policy
A red flag to be aware of is that Bellelily does not really have a clear return policy. In the its refund and return policy review on their site, we found that all returns must be approved by customer service and a return is not guaranteed. Bellelily does not make it known in its website that the return address is in China and such customers who want to make a refund are faced with the difficulty of shipping all the way to China which also means high shipping cost. They also try to talk customers out of making returns even when the products delivered are of inferior standard.
Worst company ever. Don’t EVER buy from them. They won’t let you return items that are poorly made. (SEE THROUGH PANTS) Instead, they beg you to keep the items, AND then they will give you a discount on more poorly made items. When you turn that down they come back with ridiculous percentages that they will give you back, first 15 tgen 25! I have email proof.A
Customers have left reviews online about receiving substandard items from the store. It is always a case of What i ordered vs What was delivered. See here. Some of the items received were found to be made from poor quality materials.
I gave them one star because the products actually showed up at my house so it wasn’t a complete 100% rip off. The stuff that I ordered came and it was like children sizes. They have no return policy they’re just gonna continue to message you and send you emails telling you that they’re going to refund you 10% but they’re not going there is no return address you’re basically out the money that you spent. And they don’t give a rats ass.SC
Poor Customer Service
Another challenge facing Bellelily is its poor customer service, even when a customer does not receive delivery of products , the store does not offer any help but often times claims that the item was delivered. See here. The store can only be contacted via email at [email protected] and on Facebook on Bellelily Boutique.
So many Bellelily customers mentioned receiving clothes or shoes that didn’t fit. Even from people that used their size conversion chart.
Sizes on clothes from China do run smaller than US sizes, but customers said over and over again that the size charts were wrong, and items received were either too small or too big.
If you’ve received a wrong size item, getting a refund is not automatic as you would have to attach pictures to support your claims. The customer service will review your request and if approved you’ll receive an authorization email that will carry your return instruction, including the return address.
In answer to the Big question, Is Bellelily Legit?, it is safe to say that Yes it is Legit, but buyers are expected to tread with caution as there are so many negative reviews online about the store.
So many complaints of poor quality leaving customers unsatisfied, complaints of missing shipments, prohibitive return shipping costs etc.
Do this If you have been Scammed!
Have you been Scammed? Here are some things to do if you’ve been scammed.
Contact your bank and and file complaints also request for a new debit card. If you used Paypal as a method of payment you should document the transactions for future purposes, you can do this by keeping a screenshot.
In as much as online shopping has made life easier and simpler, one ought to be careful when ordering things online to avoid the risk of a hacked credit card and overcharged fees. Before ordering things from an online store check out the following.
The website age, A return address, Customer Reviews and its social media presence.